Ensure that all customers and staff are engaged and operating in a safe and fun environment.

Responsible for the training of the guests getting into all safety gear, entering and exiting all platforms securely and safely. 

Safely train the guests on how to put on and take off their Personal Protection Equipment(PPE) and make sure that each guest and staff member is triple checked for safety before entering.

Great guest entering training area.

Train up to 15 guests at one time on how to wear all PPE. Display best practice at all times.

Show the guests how to sit in or weight their harness properly so it is quicker and safer once on the take off platform.

Assist guests to the elevator to the take off platform.

Manage guests movement to make sure they are properly tethered onto the safety system.

Safely connect the guest to the Zip line system. 

Making sure the guests flight is safe and exciting from start to finish

Completing and filing any Incident Report Forms for incidents or near misses.

Daily safety checks of the critical safety system including Staff and Guest equipment

Working with the Operations team to ensure that all staff are adhering to the Standard Operating Procedures (SOP) and reporting discrepancies to Management as they come up.

Provide a safe and friendly environment to all guests and fellow staff members throughout the experience.

Give clear and precise instructions to a small group.

Able to communicate via radio using proper radio communications

Control intoxicated individuals and remove guests if necessary.

Maintain good business relations with guests on behalf of the company.

• Provide exceptional retail environment and performance in terms of cleanliness and appearance, sales, services, customer experience, efficiency, safety, professionalism and knowledge of the company’s policies and products. 
• Provide outstanding customer service in the following aspects: 
• Serve customers by ticketing service, bookings and recommend company products.
• Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.
• Greet and receive customers in a welcoming and friendly manner.
• Respond to customers’questions and enquiries in store, online or at phone in a timely and accurate way.
• Proactively seek what customers want and listen to customers’ needs.
• Direct customers by escorting them to counters, signing table and pre-flight room.
• Help customers in gearing up and guides them to the zipline platform with product-narration throughout the process.
• Manage financial transactions and processes payments in tickets and merchandise purchase from customers. 
• Process the digital withdrawn of photos and videos to customers after disembark.
• Drive sales in merchandise purchase and packaged tickets with merchandise.
• Assist with inventory, receiving and stocking merchandise.
• Assist with store cleanliness, decorations, visual and audio management. 
• Encourage customers to follow the company’s social media platforms and get to know the latest news and activities.
• Familiar with the company’s sales and promotions, policies, payments and exchanges, security practices, in order to deliver the appropriate messages to customers.
• Attend job duties according to roster assigned by supervisor.
• Perform duties and responsibilities of the company in the followings:
• Adhere to the company’s code of conduct, integrity, ethicality, safety and skilled behavior.
• Participate company’s briefings to receive updated information and direction front management in products and retail operations practice. 
• Help promote the brand as the best attraction in Macau and unique hot spot in Asia.
• Participate company’s trainings for career development and enhance professionalism in  customers services, retail operations, as well as sales and promotions criterion.
• Assist and perform duties assigned by supervisor or management.
• Take note of departmental and procedural changes, ask questions and make suggestions.
• Alert management of potential issues in retail operations, security or other crisis.
• Perform other job duties directed by management including but not limited to events preparation and management, services to VIPs, media or company’s business partners, creating company’s assets and adminstrative support if required.

SALES MANAGER

Job responsibilities include:

• Create and execute effective sales and B2B marketing strategies to drive sales for ZipCity;
• Use innovative techniques to generate ticket sales through travel agents (TA’s), online travel agents (OTA’s), local hotels (concierge desks), local companies and SME’s, local and international schools, associations and brand or marketing partners;
• Create ticketing and packaging bundles with business partners and agents and facilitate marketing campaigns to drive sales through these partners;
• Participate in sales events, travel expos, roadshows or exhibitions to grow our network of partners, generate business and build brand awareness;
• Report the latest information of sales products and promotions to market players, with suggestions on how to capitalise on opportunities;
• Keep up-to-date with the latest market sales trends and provide market analysis.
• Adhere to the company’s code of conduct, integrity, ethicality, safety and skilled behavior.
• Assist and perform duties assigned by management as required.